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ARRIVAL AND TRANSIT MEET AND ASSIST

The passengers are:

• Met at aircraft gate or at the entrance of the terminal, depending upon aircraft parking, airport infrastructure, security procedures and services requested
• Assisted through immigration, security and customs
• Escorted to the lounge and subsequently to the gate or aircraft of departing flight (depending upon aircraft parking, airport infrastructure, security procedures and services requested), for transit services
• Escorted to baggage delivery belt for collecting the luggage and subsequently to arranged ground transportation, for arrival services.

DEPARTURE MEET AND ASSIST

The passengers are:

• Met kerbside at an arranged meeting point
• Assisted through check-in, security and passport control
• Escorted to the lounge or shopping and at the appropriate gate or to the aircraft depending upon aircraft parking, airport infrastructure, security procedures and services requested.

PRICES

SERVICE	PRICE
Up to 2 pax	250 EUR
From 3 to 5 pax	280 EUR
From 6 to 10 pax	320 EUR
From 11 to 15 pax	350 EUR
Extra staff fee (on request)	130 EUR
VAT Refund Assistance	150 EUR
Delay fee - per hour or fraction exceeding the 3h of service time	50 EUR
Night surcharge (21:00-07:00)	20%
Late booking fee - service booked within 12h from flight STA/STD	80 EUR

Terms and conditions:

• Prices are for 1 dedicated staff per service
• Prices are for 3 hours services starting from 1h10 before the STA (Schedule Time of Arrival) of the flight (arrival and transit Meet & Assist) or 3h before the scheduled time of appointment (Departure Meet & Assist)
• Any other service not mentioned above will be quoted ad-hoc based on the details and requirements of the client
• Cancellation fees: 100% for cancellation 12h before service
• Security restrictions that impact on the level of the services provided may apply for specific flights/airports. Security restrictions will be communicated at the time of the booking

ADDITIONAL SERVICES AVAILABLE IN ROME AIRPORT

ROME FIUMICINO AIRPORT
Fast track	15 EUR /pax - open from 05:00 to 23:00 (available for departures only)
VIP Lounge	55 EUR /pax - 2h 100 EUR /pax - 5h Available for departures and transits only: Terminal 1 - from 04:30 to 21:30 Terminal 3 - from 05:00 to 23:00
Transfer to the aircraft	VIP car or minibus on ramp available only in case aircraft is parked at remote remote stand: 250 EUR - Top Class Van for up to 2 pax 350 EUR - Top Class Van for 3-4 pax 390 EUR - Top Class Van for 5-7 pax 490 EUR - Cobus for 8 pax and more 30% surcharge – Sunday, National Holidays, night time (from 20:00 to 08:00)
Tarmac AZ Flight and Alitalia Customers (Aerolineas Argentinas, Ar Baltic, Air China, Air France, Air Europa, Air India, Air Malta, Air Serbia, Air Transat, American Airlines, Bulgaria Air, China Airlines, China Eastern, China Southern, Delta, Egyptair, Emirates, Ethiopian, Etihad, Hop!, Israir, Korean Air, KLM, Luxair, Mea, Air Italy, Mistral Air, Saudia, Tarom, Thai Airways, Tunisair, United Airlines)	VIP car or minibus on ramp available only in case aircraft is parked at remote stand: 275 EUR /car for up to 1 pax 480 EUR /minibus for 2 pax 690 EUR /cobus for 3-5 pax 1,060 EUR /cobus for over 5 pax 30% surcharge - Sunday, National Holidays, night time (from 20:00 to 08:00)
Porterage	15 EUR per each regular size piece of luggage 20 EUR per each oversize piece of luggage 45 EUR per service between terminals 20% night surcharge for services from 20:00 to 08:00